Frequently Asked Questions
Find answers to common questions about the MediaMaster Intelligence platform.
General
What is MediaMaster Intelligence?
MediaMaster Intelligence (MMI) is a 360° media intelligence platform that monitors, analyzes, verifies, and correlates content across broadcast, social, news, and online channels using advanced AI.
Who is MMI designed for?
MMI serves government regulators, broadcasters, brands, agencies, financial institutions, music rights organizations, and any organization that needs comprehensive media monitoring and intelligence.
What countries does MMI cover?
MMI monitors media in 190+ countries with support for multiple languages and regional content sources.
Can I try MMI before purchasing?
Yes. You can request a demo through our website and our team will walk you through the platform with a tailored walkthrough.
Monitoring & Detection
What types of media does MMI monitor?
MMI monitors TV, radio, social media, news websites, blogs, RSS feeds, online publications, and press releases — all from a single platform.
How accurate is the AI detection?
Our AI models achieve an average of 94.2% accuracy across face recognition, logo detection, speech-to-text, object detection, and scene classification.
Can I create custom detection rules?
Yes. You can create custom fingerprints, logo detection rules, keyword alerts, and AI model configurations tailored to your specific needs.
How real-time is the monitoring?
Most detections appear within 1-2 seconds of broadcast. News and social media monitoring is near-instantaneous.
Evidence & Compliance
How does MMI ensure evidence integrity?
All evidence is watermarked, timestamped, and stored with a complete chain of custody. Our evidence management meets legal and regulatory standards.
Can MMI evidence be used in legal proceedings?
Yes. MMI evidence includes metadata, timestamps, watermarks, and chain-of-custody documentation suitable for regulatory and legal use.
What compliance areas does MMI cover?
MMI covers broadcast compliance, advertisement standards, music licensing compliance, political ad regulations, and general media regulatory requirements.
Account & Billing
What pricing plans are available?
MMI offers Starter, Pro, and Enterprise plans. Visit our pricing page for detailed feature comparison and pricing.
Can I upgrade or downgrade my plan?
Yes. Plan changes take effect immediately and are prorated based on your billing cycle.
Do you offer custom enterprise solutions?
Yes. Our Enterprise plan includes custom integrations, dedicated support, SLA guarantees, and volume-based pricing. Contact our sales team for details.
What payment methods do you accept?
We accept credit cards, bank transfers, and invoice-based billing for enterprise customers.