Data Retention Policy

1Purpose and Scope

This Data Retention Policy defines how long we retain personal data, media content, evidence records, and system logs across the MediaMaster Intelligence platform.

The policy applies to all users, organizations, and data processed through our services. It is designed to comply with GDPR, CCPA, and other applicable data protection regulations.

2Media Content Retention

Broadcast recordings and media clips are retained for 90 days by default. Organizations can configure custom retention periods up to 7 years based on their plan.

After the retention period, media content is automatically deleted unless it is marked as evidence, in which case it is retained per the evidence retention schedule.

3Evidence Data

Evidence items are retained for 7 years or until the associated case is closed and all legal obligations are met, whichever is longer.

Watermarked evidence, chain-of-custody records, and associated metadata are retained as a unit to maintain evidence integrity throughout the retention period.

4Account and User Data

Account data is retained for the duration of your active subscription. After account closure, personal data is deleted within 30 days, unless legal obligations require longer retention.

User activity logs are retained for 12 months for security and audit purposes.

5System and Audit Logs

System logs are retained for 90 days. Security-relevant audit logs are retained for 12 months. Compliance audit logs are retained for 7 years to meet regulatory requirements.

Log data is stored in encrypted format and access is restricted to authorized security and compliance personnel.

6Data Disposal

When retention periods expire, data is securely deleted using industry-standard methods. Media files are permanently removed from all storage systems and backups.

We maintain certificates of destruction for evidence data and provide deletion reports to organizations upon request.

7Custom Retention

Enterprise customers can define custom retention policies for specific data types, subject to minimum regulatory requirements. Custom policies are configured in collaboration with our compliance team.